Where can I purchase a CleanStream® filter to fit
my vacuum?
CleanStream® Filters are available on this website.
CleanStream® Filters are also available in
both stores and online at most retailers who sell wet/dry vacuums and
accessories to include:
Home Depot, Lowe's, Sears, Menards & Do it Best Hardware stores in the United States.
Lee Valley & Canadian Tire in Canada
You can also purchase CleanStream®
Filters directly from Gore bycalling us
at 1(800)758-6755, Monday – Friday between the hours of 8am – 5pm Eastern Time.
Can I retrofit your filter to fit my older
vacuum?, why not?
CleanStream® Filters should only be
used on the specific wet/dry vacuum model they are designed to fit. We have
not tested the filter for other applications and cannot make any claims or
assumptions in regards to performance. We DO NOT recommend retrofitting our
CleanStream® filters on any other wet/dry vacuum or dust collection system than
it was originally designed to fit. Doing so will void your product warranty.
How often do I need to wash the filter?
For the CleanStream® Pro Filters
which are fully washable, this will depend upon use. To restore optimum
airflow, we recommend removing the filter and tap the end cap against a hard
surface to loosen debris. Additional debris can be removed by rinsing the
outside surface of the filter with running water. Avoid dampening of the
inside of the filter and allow the filter to completely air dry after washing
before next use.
*If you have a standard
CleanStream® Filter, it is only recommended for dry-use only and is not meant
to be used for wet applications or rinsed with water.
IMPORTANT: DO NOT BRUSH OR USE COMPRESSED AIR
TO CLEAN THE FILTER. Do not use abrasive materials or scrub to clean between
the pleats. This will permanently damage the filter’s ability to stop fine
dust and will void the 1-year limited warranty.
If I used the filter to pick up water, can I move
to dry particles to pick up? How long do I need to wait to pick up the dry
items?
For the CleanStream® Pro Filters
which are fully washable, typically, you can pick up wet or dry particles
without issue and do not have to wait. If however, you pick up cement or
drywall dust, then you pick up water, you will need to immediately clean and
rinse both the filter and inside of the vacuum to prevent the cement or drywall
dust from hardening into concrete or a “mud-like” substance that cannot be
easily removed. We do not recommend that our CleanStream® filter and a typical
wet/dry vacuum be used to pick up any hazardous materials that the vacuum was
originally intended to pick up.
*If you have a standard
CleanStream® Filter, it is only recommended for dry-use only and is not meant
to be used for wet applications or rinsed with water
If I don't see my filter on your list will you ever
make it? Why?
For older wet/dry vacuum models that
have been discontinued, most likely, we will NOT produce replacement filters
for these vacuums because it would be cost prohibitive due to low volumes and
consumer demand for this product.
Will we consider introducing new replacement filters for wet/dry vacuum models in the future?
If you have a newer wet/dry vacuum
model and our current filter offering does not meet their needs, please send
your inquiry to cleanstream@wlgore.com and we will record your e-mail
address in our customer database and should the product become available in the
future, we will notify you via e-mail to let you know.
I have no suction in my vacuum, what's happening?
Is the filter clogged with dust? If so, remove the filter and
tap the end cap against a hard surface to loosen debris. Additional
debris can be removed by rinsing the outside surface of the filter with
running water. Vacuum suction and filter performance should recover as
usual.
What If the inside of the filter
is wet?
Allow
the filter to completely air dry before next use and the vacuum suction and
filter performance should recover as usual.
What If the filter comes in
contact with soapy water or high levels of surfactants or solvents?
These materials will “wet-out”
our filter media and allow water to pass through the filter media. It
will also damage the filter’s ability to be cleaned and reused and will
void the 1-year limited product warranty. If this occurs, the filter will
need to be replaced.
I need a washer?
Gore does not provide rubber gaskets
or wing nuts for the Craftsman RED or RIDGID HEPA replacement filters any more.
If they do not have the original filter nut that came with their vacuum, they
can locate them via the following links to Sears & Home Depot’s websites in
order to obtain these parts.
If my vacuum states I can vacuum mold and your
filter is a HEPA filter, why are you telling me I shouldn't vacuum mold?
We DO NOT recommend that our
CleanStream® filters be used in conjunction with a typical wet/dry vacuum to
pick up ANY hazardous materials. These consumer wet/dry vacuums may have
leaking hoses, or other connections that could contaminate the air. Any
CleanStream® Filter that was used for hazardous material pick-up will void the
1-year limited warranty and should be properly disposed of.
Any hazardous materials should be
collected with equipment specifically engineered for these applications. You
should contact a mold remediation contractor. These specialists are licensed by
the state you live in and educated in the safest, most efficient ways to
eliminate mold from your home. Never try to tackle a mold problem by yourself.
Mold remediation is a science, not a weekend home improvement project. Failure
to call in the pros not only reduces your chances of getting rid of the mold,
but it puts your health at risk, as well.
Why does vacuuming soapy water (or other
surfactants) cause my filter to stop working?
We do NOT recommend vacuuming up soapy
water or other liquids containing high levels of surfactants / solvents. These
materials can “wet-out” our filter media and allow water to pass through the filter
media. It will also damage the filter’s ability to be cleaned and reused and will
void the 1-year limited product warranty.
